IT Service Manager ,Maged,Mohamed

Maged, Mohamed
Job Required:,IT Service Manager
Country: Egypt
Currently working residing in: Saudi Arabia
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Contact Details: Tel/ Fax/ Mobile/ Address are available upon request ( hr@libyaninvestment.com) Mobile/Home: Tel: Email: Country: P.O.Box:
Addres:
Qualification/ Certificates/ Experience/ Skills:,Certificates:
• ITIL Foundation Certified in IT Service Management.
• IT Service Management Foundation based on ISO/IEC 20000.
• Project Management Professional, provided by Cairo University. (PMP)
• Microsoft Certified Systems Engineer. ( MCSE ). With Microsoft
ID:5646665.
• Microsoft Certified Systems Administrator. ( MCSA ).
• Microsoft Certified Professional. ( MCP ).
• Network Technology N+ ( Network theory & protocols (Net+1) –
LAN / WAN , Internet Security(Net+2) – Linux Administration Basics
. Provided by the Ministry of
Communication and Information
Technology in cooperation with IBM -
Egypt.
• International Computer Driving Licence ( ICDL )
With Serial Number: (UN 05 05 0909).
• Pearson VUE Certified Test Administrator ( PVCTA ) .
• Microsoft® Certified Technology Specialist ﴾MCTS﴿
• Microsoft Certified IT Professional (MCITP).
• 070-665 Microsoft Certified Microsoft Lync Server 2010, Configuring.
• 070-664 Microsoft Certified Lync Server Administrator 2010.
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• 070-693 Windows Server 2008 R2, Virtualization Administrator.
• 070−247 Configuring and Deploying a Private Cloud with System Center
2012.
• 070-246 Monitor and Operate a Private Cloud with System Center 2012.
• Symantec Backup Exec 2010 & 2012 (STS).
• HP2-T17 Servicing HP ProLiant ML/DL/SL Servers.
• HP2-T16 Industry Standard Architecture and Technology.
Professional Experience
*6/2013 till now Worked in (JCCS) Jeraisy Computer & Communication Services
Company. (KSA)
* Position held: Sales account manager.
*12/2011 till 6/2013 Worked in (JCCS) Jeraisy Computer & Communication Services
Company. (KSA)
* Position held: Quality Controller & PSP Admin.
Worked in the department of CSD, Responsible for Planning and maintaining
The issues related with the department.
- Developing and documenting ITIL processes.
- write a Service Level Agreement (SLA) and maintaining it.
- Determines what modifications are needed after testing.
- follow up work flow and follow any problems happen with the Call center &
Customer Care or with the end user during the work day, face to face or by the phone.
- Coordinate and follow-up between HP and Jeraisy Group for professional service
partner projects.
- Participate in the process of pricing the tenders.
*10/2009 till 12/2011 Worked in (P . S . P) Power System Projects.
Is one of Elsewedy Cables turnkey subsidiary that provides an EPC solution within
the power
Generation and high voltage substation projects.
* Position held: Network administrator
Worked in the department of information technology, Responsible for Planning and
maintaining
Everything related with the department.
- Troubleshooting any technical problem faces.
- follow up work flow and follow any problems happen with the network or with the
end user during the work day, face to face or by the phone.
* 12/2008 : 9/2009 Worked in (SMART GROUP)_Internet & Network Solutions.
_ Position held: Installation Team leader.
Worked in the department of ADSL installation, network Troubleshooting, follow up work
flow and
Follow any problems with technical supports or customers happens during installation process
face to face or by the phone.
* 2/2007: 8/2008 Worked in (International Information Technology Center) (In Libya).
_ Position held : Test Administrator .
Responsible for Planning and maintaining anything related with IT. And as a Quality
Assurance. Responsible for reporting with UNISCO all of ICDL Exams, and spotted
on Examiners.
* 9/2005: 1/2007 Worked in (LINK STREAM) Reseller of LINK dot NET.
_ Position held : Technical Support.
Troubleshooting any technical problem faces the customers face to face or by the
phone.
* 7/2003:2/2005 Worked in (GTT Stores) Company.
_ Position held : Maintenance Engineer .
worked as PC ( Software & Hardware ) Maintenance Engineer.
_ Trained at the national telecommunication institute ( NTI ) .
_ Trained at earth station for satellite and communication.
_ Trained at Telecom Egypt.
_ Trained at Egyptian TV “channel 6".,